I thought I’d try and distribute the paperback versions of my books with Ingram Spark and keep the e-book versions with Amazon KDP. I used to have my second book, Tyrelia, available as print-on-demand via Amazon, but since changing the cover I haven’t put it back up there. And by the way, I have 3 separate ISBNs for the various formats of the book (one for paperback, one for kindle e-book, one for non-kindle e-book).
But when I tried uploading Tyrelia to Ingram Spark (after spending an hour setting up an account & filling in all the fields, uploading interior and cover files) I got an error message saying that the ISBN was already in use. So I chatted the help desk. The conversation went something like this:
[upon initiating the form, I had to enter my full name, Ingram Spark account number and my issue. I wrote “When I try to upload my paperback file to Ingram Spark, I get an error message saying that the ISBN is already in use. What do I need to do?”]
IS: Hello, thanks for contacting the service desk. What is your name and account number?
Me: [grrr. Can’t they read? I re-enter the details]
IS: Thanks. And how can I help you?
Me: [grrr. Can’t they read?] When I try to upload my paperback file to Ingram Spark, I get an error message saying that the ISBN is already in use. What do I need to do? [again!]
Ingram Spark (IS): Once you’ve uploaded your file, we’ll distribute it for you.
Me: That’s the problem, I can’t upload the file. Because of the ISBN error message.
IS: Oh. OK, let me check the ISBN…I found the e-book ISBN is available on KDP Select. We can’t distribute an e-book that’s enrolled in KDP Select. [massive blurb about Amazon’s exclusivity clause about e-books enrolled in KDP Select]
Me: I don’t want to sell the e-book via IS. I only want to sell the paperback.
IS: OK, then you need to transfer the title to us.
Me: [Finally!] Thanks. How do I do that?
IS: you need to fill out this form [& they gave a link]
Honestly, it shouldn’t have been that hard! So I’ve requested the Tyrelia paperback to be transferred. I’ll see how that goes before transferring any of the others!
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